定格

From Clunky to Seamless: How a 'Less-Than-a-Day' Transition to TicketingHub Transformed Up and Under Adventures

Up and Under Adventures, a thriving provider of adventure activities and courses in the southwest of England, faced major problems with their previous booking system. The cumbersome platform made it hard to manage bookings and provide a seamless customer experience. In search of a solution, they turned to TicketingHub, a decision that not only simplified their operations but also led to an impressive revenue surge. Read on to discover how TicketingHub's software made a profound impact on their business.

关于客户

Up and Under Adventures

Up and Under Adventures, owned by Rob, offers thrilling climbing experiences, abseiling adventures, and navigational courses throughout the southwest of England. Operating for over six years, the company has steadily grown its offerings and recently partnered with Mountain Training to provide certified courses. Their commitment to excellence and customer satisfaction has positioned them as an industry leader in their region.

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UP AND UNDER ADVENTURES

挑战

Rob and his team at Up and Under Adventures faced this dilemma with their previous booking system:

  • Complex Navigation: "The booking system point of sale was clunky and not user-friendly. Navigating the system as a customer was very complex," Rob explained.
  • Limited Flexibility: The platform's calendar-based system didn’t allow assigning products or services to multiple staff members simultaneously.
  • Customer Confusion: The complicated process led to a poor user experience, prompting Up and Under Adventures to seek a better solution.

UP AND UNDER ADVENTURES

解决方案

TicketingHub provided Up and Under Adventures with a streamlined booking system that resolved their issues:

  • Easy Integration: "It took less than a day to integrate," said Rob. “It was a lot easier to then create new products, create discount codes, coupons and embed that into our website in a functional manner”. Despite a slight learning curve, the process was smooth, with the support from TicketingHub making it an easy trip.
  • APIs for Efficiency: Rob appreciated the ability to add APIs, especially for embedding Smart Waiver in communications. "It saves time and ensures all customer information is in one place."
  • Customer-Friendly Interface & Better Customer Service: The new system is simple for customers to use. "Nine times out of ten, customers turn up with their ticket already in hand. This means, that once we've done our introductions, we can scan them in, tick off their names on the register, and get straight into the session and the course. For us, that is just absolutely fantastic. It means that we don't have to go through and figure out who's meant to be there, and who's not meant to be there. It's just brilliant!"
  • Sales Boost: The impact on sales has been substantial. "Compared to the first two quarters of last year and the first two quarters of this year, we've almost doubled our revenue, which is it's just mind-blowing, and long may it continue!"
"It took less than a day to integrate ... It's just brilliant! ... Compared to the first two quarters of last year and the first two quarters of this year, we've almost doubled our revenue, which is it's just mind-blowing, and long may it continue!" -Rob

Simplify Bookings and Grow Your Business with TicketingHub

Ready to simplify your booking process and boost your sales like Up and Under Adventures? Get a demo of TicketingHub today and discover how our user-friendly platform can transform your business. With seamless integration, customizable features, and top-notch customer support, TicketingHub is the solution you need to grow your business.

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运营商信任并喜爱TicketingHub

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关于它的一切都很震撼。从总是在那里帮助你解决任何问题的开发人员,到系统的简单可及性和设置。
安德烈亚斯D
2022年6月24日

很好,很灵活,有来自团队的巨大支持!

该系统非常灵活,团队帮助我进行了一些定制,所以它完全适合我的需要。团队的帮助很大。我对他们超级满意。
丹尼尔-B
2019年10月1日

是满足我公司需求的最佳系统之一。

总的来说,它对我的业务来说是一个非常宝贵的工具和系统,帮助我们成长和扩展。我们使用Ticketinghub已经有好几年了,因为他们的系统完全符合我们在全球销售门票的需要。
奥利弗-M
2019年6月20日

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